IATF網(wǎng)站最近開(kāi)放了一個(gè)新的功能 "不符合項(xiàng)管理工具",可能已經(jīng)有部分小伙伴已經(jīng)有體驗(yàn)過(guò)了，機(jī)構(gòu)已經(jīng)在部分客戶(hù)處在試用了， 2023年1月1日起所有IATF認(rèn)證企業(yè)將開(kāi)始通過(guò)網(wǎng)站提交不符合項(xiàng)了，這里是不符合項(xiàng)管理網(wǎng)站的使用說(shuō)明，提前了解下吧
1、Scope 范圍
The IATF CARA Application is intended to harmonize the audit report and NC Management processes. The CARA Nonconformity (NC) Management Tool is used to exchange the response between the Certification Body auditor and client to complete the relevant problem-solving steps related to the nonconformities issued during the closing meeting of the audit. It is mandatory for every IATF 16949 audit conducted by an IATF-recognized certification body.
IATF CARA的應(yīng)用目的在于使審核報(bào)告和不符合項(xiàng)管理程序協(xié)調(diào)一致。CARA不符合項(xiàng)(NC) 管理工具用于認(rèn)證機(jī)構(gòu)審核員和客戶(hù)之間交換回復(fù)信息，以完成末次會(huì)議提出的不符合項(xiàng)相 關(guān)的問(wèn)題解決步驟。此規(guī)定對(duì)于任何獲得IATF認(rèn)可的認(rèn)證機(jī)構(gòu)所執(zhí)行的每一次IATF16949審 核都是必須強(qiáng)制執(zhí)行的。
IATF CARA NC Management Tool / IATF CARA 不符合項(xiàng)管理工具鏈接
(https:// nc-cara.iatfglobaloversight.org)
2.Work instruction 操作說(shuō)明
2.1 Following the closing meeting of the audit, you should have received a file by email (or cloud storage, etc.) containing the nonconformities along with this instruction. The data file format will be “json” or xml.
在審核結(jié)束會(huì)議后，您應(yīng)該已經(jīng)通過(guò)電子郵件(或云存儲(chǔ)等)收到一份包含不符合項(xiàng)的文 件以及本說(shuō)明。數(shù)據(jù)文件格式為 json 或 xml。
2.2 The data file must be saved in a folder created on your computer (such as “CARA INPUT”).
數(shù)據(jù)文件必須保存在您的電腦上創(chuàng)建的文件夾中(例如“CARA INPUT”)。
importANT!Do not change the name of the data file, as it could corrupt the file and make it unusable.
請(qǐng)注意！請(qǐng)不要更改數(shù)據(jù)文件的名稱(chēng)，因?yàn)檫@可能會(huì)損壞文件并使其無(wú)法使用。
2.3 In your computer's browser (preferably Chrome, Edge or Firefox) enter the NC CARA tool link https://nc-cara.iatfglobaloversight.org. You will see the Home page screen, as shown on the next page. 在您的計(jì)算機(jī)瀏覽器(最好是Chrome、Edge或Firefox)中輸入NC CARA工具鏈接： https://nc-cara.iatfglobaloversight.org. 您將看到主頁(yè)界面，如下所示。
Note: Please bookmark this website for future reference. No username or password is required to access this website.
提示：請(qǐng)將本鏈接添加書(shū)簽或收藏以備將來(lái)參考。訪問(wèn)此網(wǎng)站不需要用戶(hù)名或密碼。
importANT!Do not use Internet Explorer (IE). The link will not work on Apple’s IOS devices and Apple’s Safari is not supported.
請(qǐng)注意！請(qǐng)不要使用IE瀏覽器。這個(gè)鏈接在蘋(píng)果的IOS設(shè)備上不起作用，蘋(píng)果的Safari 也不受支持。
You need to import the “json” file into the CARA NC Management tool for entering your problem-solving response.
您需要將“json”文件導(dǎo)入到CARA NC管理工具中，以便輸入相應(yīng)不符合項(xiàng)問(wèn)題的解決措施。
2.4 Verify the Language is correct. Default setting is aligned with the language of the Brower used. To change, go to “Settings > General” and select the “Language” from drop down menu. 請(qǐng)注意驗(yàn)證語(yǔ)言是否正確。默認(rèn)設(shè)置與所用瀏覽器的語(yǔ)言一致。要更改，請(qǐng)轉(zhuǎn)到 “Settings > General”，然后從下拉菜單中選擇“Language”。
Note: Language choices are: Castilian Spanish, Chinese, Deutsch, English, French, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish 提示：語(yǔ)言選擇有：Castilian Spanish(卡斯蒂利亞西班牙語(yǔ)), Chinese(中文)， Deutsch(德語(yǔ)), English(英語(yǔ)), French(法語(yǔ)), Italian(意大利語(yǔ)), Japanese(日語(yǔ)), Korean(韓語(yǔ)), Polish(波蘭語(yǔ)), Portuguese(葡萄牙語(yǔ)), Russian(俄語(yǔ)), and Spanish(西班牙語(yǔ))
2.5 On the home page, click the “Load Report/BackUp” button to load the file into the tool which was saved in ´CARA INPUT´ folder.
在主頁(yè)上，點(diǎn)擊“ Load Report/BackUp(加載報(bào)告/備份)”按鈕，將文件加載到已經(jīng)保存在´CARA INPUT´(前文提到的命名文件夾示例，2.2條)文件夾中的工具中。
A separate window opens to allow you to select the file from the File Manager on your computer. Locate the file you saved in step 2. Click on the file, then click “ Open”.
一個(gè)單獨(dú)的窗口將會(huì)打開(kāi)，允許您從計(jì)算機(jī)上的文件管理器中選擇文件。找到在 步驟2中保存的文件。單擊文件，然后單擊“ Open(打開(kāi))”。
If you were successful, it will see this screen below, showing the NCs. Now the nonconformities are ready to be completed by you. 如果您成功了，那么將看到如下界面，顯示NCs(不符合項(xiàng))?，F(xiàn)在您就可以準(zhǔn)備完成這些不符合項(xiàng)的填寫(xiě)了。
2.6 You can see the different nonconformities, their classification, and due dates in the “ NC & Actions” table. 您可以在“NC&Actions”表中看到不同的不符合項(xiàng)、它們的分類(lèi)和截止日期。
There are two buttons for each nonconformity to allow you to “ Edit” and “ Save” the any change you make.
每個(gè)不符合項(xiàng)有兩個(gè)按鈕，允許您“ Edit(編輯)”和“ Save(保存)”所做的任何 更改。
2.7 Click on the “ Edit”button to open, enter or edit your response. You are responsible for the section labeled “Tobe Completed by the Organization”.
單擊“ Edit(編輯)”按鈕打開(kāi)、輸入或編輯您的回復(fù)。您需要負(fù)責(zé)填寫(xiě)的是標(biāo)記 為“ To be Completed by the Organization(由組織完成)”的部分。
Note: Mandatory fields are marked with an asterisk ( * ). The red border around each field indicates the information is missing or not entered correctly.
提示：必填字段用星號(hào)(*)標(biāo)記。周?chē)@示紅色邊框的字段表示信息缺失或輸入不正確。
Editable fields for the client are:
您可以編輯的字段包括：
Correction Action (Containment) including timing and responsible person
糾正措施(遏制)，包括時(shí)間和責(zé)任人
Evidence of implementation (CO)
實(shí)施證據(jù)(CO)
Analysis of the root cause
根本原因分析
Systemic Corrective Actions, including deadline and responsible person
系統(tǒng)的糾正措施，包括期限和責(zé)任人
Evidence of implementation (AC)
實(shí)施證據(jù)(AC)
Action taken to verify the effective implementation of corrective actions
為驗(yàn)證糾正措施的有效實(shí)施而采取的措施
Submission / Organization Representative / data
提交?組織代表?日期
Correction Action (Containment) including timing and responsible person
糾正措施(遏制)，包括時(shí)間和責(zé)任人
Evidence of implementation (CO)
實(shí)施證據(jù)(CO)
Analysis of the root cause
根本原因分析
Systemic Corrective Actions, including deadline and responsible person
系統(tǒng)的糾正措施，包括期限和責(zé)任人
Evidence of implementation (AC)
實(shí)施證據(jù)(AC)
Action taken to verify the effective implementation of corrective actions
為驗(yàn)證糾正措施的有效實(shí)施而采取的措施
Submission / Organization Representative / data
提交?組織代表?日期
2.8 Click on the “ Add” 'button to upload evidence. You will see a separate window open to allow you to select the file from your computer. Locate the file, click “ OPEN” .
點(diǎn)擊“ Add(添加)”按鈕上傳證據(jù)。您將看到一個(gè)單獨(dú)的窗口打開(kāi)，允許您從計(jì)算機(jī)中 選擇文件。找到文件，單擊“ OPEN(打開(kāi))”。
Editable fields for the client are:
您可以編輯的字段包括：
Evidence fields allowed in:
允許的證據(jù)字段：
Root cause analysis files
根本原因分析文件
Root cause result files
根本原因結(jié)果文件
Systemic corrective action files
系統(tǒng)糾正措施文件
Implementation evidence files
實(shí)施證據(jù)文件
Corrective action implementation verification files
糾正措施實(shí)施驗(yàn)證文件
Evidence fields allowed in:
允許的證據(jù)字段：
Root cause analysis files
根本原因分析文件
Root cause result files
根本原因結(jié)果文件
Systemic corrective action files
系統(tǒng)糾正措施文件
Implementation evidence files
實(shí)施證據(jù)文件
Corrective action implementation verification files
糾正措施實(shí)施驗(yàn)證文件
importANT!For security reasons, only evidence files with the extension ´pdf´ and ´jpeg´ can be uploaded in CARA tool.
請(qǐng)注意！出于安全原因，只有擴(kuò)展名為“pdf”和“jpeg”的證據(jù)文件才能上載到CARA工具中。
2.9 When finished entering your response, always remember to save the NCs details. You don’t want to lose your work.
輸入完對(duì)應(yīng)的回復(fù)后，請(qǐng)一定要記住保存NCs的詳細(xì)信息，否則可能會(huì)丟失已完成 的工作。
Click on “ Save” button at top of screen next to the NC you were working on. This action will generate an updated individual data file in json format, including any evidence attached for you to transfer back to the auditor.
單擊正在處理的NC旁屏幕頂部的“ Save(保存)”按鈕。此操作將會(huì)生成一個(gè)新的 json格式的單個(gè)數(shù)據(jù)文件，包括任何附加的證據(jù)，供您回傳給審核員。
You will see the data file at the bottom of your screen. It could look like this:
您將在屏幕底部看到生成的數(shù)據(jù)文件?？赡軙?huì)像這樣：
importANT!Do not rename the file as it may corrupt the details and the auditor will not be able to open it.
請(qǐng)注意！請(qǐng)不要重命名文件，因?yàn)檫@可能會(huì)損壞詳細(xì)信息，審核員將無(wú)法打開(kāi)它。
You should save the json file in a “CARA OUTPUT” folder on your computer.
您應(yīng)該將json文件保存在計(jì)算機(jī)上的“CARA OUTPUT”文件夾中。
The same function can also be used to save and send a single NC to a colleague who edits this NC. You can later import the received NC into the application.
同樣的功能還可以用于保存單個(gè)NC并將其發(fā)送給負(fù)責(zé)編輯該NC的同事。您可以稍后將 接收到的NC導(dǎo)入到應(yīng)用程序中
If you click the “ Save NC for auditor” at the bottom of the screen, all NCs will be generated into a single json file.
如果單擊屏幕底部的“ Save NC for auditor”，則所有NC將生成一個(gè)單獨(dú)的json文 件。
2.10 You now need to email the json files back to the Certification Body for review.
現(xiàn)在您需要將json文件通過(guò)電子郵件發(fā)送回認(rèn)證機(jī)構(gòu)進(jìn)行審查。
importANT INSTRUCTIONS – Please read:
重要說(shuō)明-請(qǐng)閱讀：
The data is stored in the Browser cache of the user. It is important to make sure you save a copy of the data report outside of the computer browser. If the browser cache is cleared upon exiting the browser, you will lose all data entered.
數(shù)據(jù)存儲(chǔ)在用戶(hù)的瀏覽器緩存中。請(qǐng)務(wù)必確保在計(jì)算機(jī)瀏覽器之外保存數(shù)據(jù)報(bào)告的副本。如果退出瀏覽器時(shí)清除了瀏覽器緩存，則將丟失所有輸入的數(shù)據(jù)。
Please make regular backups using “ Save all Reports”.
請(qǐng)使用“ Save all Reports(保存所有報(bào)告)”進(jìn)行定期備份
CARA INPUT received from the auditor and CARA OUTPUT you create for the auditor shall not be in same file folder.
請(qǐng)不要把從審核員收到的CARA INPUT(CARA輸入)和您為審核員創(chuàng)建的 CARA OUTPUT(CARA輸出)放在同一文件夾中。
Never rename or create another copy of the json file received or sent to the auditor. This will corrupt the json file and it will be unreadable by the auditor.
請(qǐng)一定不要重命名或創(chuàng)建另一個(gè)json文件的副本，或?qū)⑵浒l(fā)送給審核員。這將損壞json文件，并且審核員將無(wú)法讀取該文件。
The data is stored in the Browser cache of the user. It is important to make sure you save a copy of the data report outside of the computer browser. If the browser cache is cleared upon exiting the browser, you will lose all data entered.
數(shù)據(jù)存儲(chǔ)在用戶(hù)的瀏覽器緩存中。請(qǐng)務(wù)必確保在計(jì)算機(jī)瀏覽器之外保存數(shù)據(jù)報(bào)告的副本。如果退出瀏覽器時(shí)清除了瀏覽器緩存，則將丟失所有輸入的數(shù)據(jù)。
Please make regular backups using “ Save all Reports”.
請(qǐng)使用“ Save all Reports(保存所有報(bào)告)”進(jìn)行定期備份
CARA INPUT received from the auditor and CARA OUTPUT you create for the auditor shall not be in same file folder.
請(qǐng)不要把從審核員收到的CARA INPUT(CARA輸入)和您為審核員創(chuàng)建的 CARA OUTPUT(CARA輸出)放在同一文件夾中。
Never rename or create another copy of the json file received or sent to the auditor. This will corrupt the json file and it will be unreadable by the auditor.
請(qǐng)一定不要重命名或創(chuàng)建另一個(gè)json文件的副本，或?qū)⑵浒l(fā)送給審核員。這將損壞json文件，并且審核員將無(wú)法讀取該文件。
2.11 The auditor (or other designated person at the Certification Body) will review your actions and may request additional information. If the CB Reviewer rejects the response back to you, please restart at process at step 2.5 above. You are required to enter a response to the CB Reviewer’s rejections in the appropriate field(s) and send back another NC json file to the CB Reviewer.
審核員(或認(rèn)證機(jī)構(gòu)的其他指定人員)將審查您的行為，并可能要求提供其他信息。如果認(rèn)證機(jī)構(gòu)審核人員駁回了您的回復(fù)，請(qǐng)從上述步驟2.5開(kāi)始重新啟動(dòng)流 程。您需要在對(duì)應(yīng)的字段中輸入對(duì)認(rèn)證機(jī)構(gòu)審核人員駁回的回復(fù)，并將另一個(gè)NC json文件發(fā)回給認(rèn)證機(jī)構(gòu)審核人員。
2.12 You can find the CB Reviewer’s decision and comments in the “To be completed by the CB” section of the form.
您可以在表格的“ To be completed by the CB(由認(rèn)證機(jī)構(gòu)填寫(xiě))”部分中找到認(rèn)證機(jī)構(gòu)審核人員的決定和意見(jiàn)。
importANT INSTRUCTIONS – Please read:
重要說(shuō)明-請(qǐng)閱讀：
These process steps can be repeated as often as required if the Certification Body rejects the NC responses provided by your organization. On each NC json file exchanged, the old data is replaced by the new data file provided.
如果認(rèn)證機(jī)構(gòu)駁回了組織提供的 NC回復(fù)，則可以根據(jù)需要重復(fù)這些過(guò)程步驟。在交換的每 個(gè) NC json文件上，舊數(shù)據(jù)將替換為提供的新數(shù)據(jù)文件。
These process steps can be repeated as often as required if the Certification Body rejects the NC responses provided by your organization. On each NC json file exchanged, the old data is replaced by the new data file provided.
如果認(rèn)證機(jī)構(gòu)駁回了組織提供的 NC回復(fù)，則可以根據(jù)需要重復(fù)這些過(guò)程步驟。在交換的每 個(gè) NC json文件上，舊數(shù)據(jù)將替換為提供的新數(shù)據(jù)文件。
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